Our Terms and Conditions are honest, direct, and open. Short and to the point, without any difficult words. We don’t like to use difficult words. There’s only one definition that matters to us: a delighted Customer enjoying our unique products.
Unfortunately in today’s business we are obliged to legally assure a lawful set of Terms and Conditions. Do you want to read the complicated version?
TERMS AND CONDITIONS COMPLICATED
Terms and Conditions Online Sales
These Terms and Conditions of sale (“T&Cs”) are made by Stonecraft Amsterdam (“Stonecraft”) registered company under KVK 89450760
Sale is done via https://www.stonecraftamsterdam.com
1. SCOPE
The Stonecraft website (the “Site”) is owned and operated by Stonecraft Amsterdam – The Netherlands. Except as otherwise noted herein, the Site is governed by these terms and conditions (T&Cs”). Please read these Terms carefully, because your use of the Site constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site. Stonecraft reserves the right to make changes to the Site and to these Terms at any time. No material from the Site may be copied, republished, distributed, uploaded, posted or transmitted in any way, except as specifically permitted on the Site. The Site, including all of its information and contents, is Stonecraft property or that of our suppliers or licensors and is protected by patent, trademark and/or copyright.
These Terms govern all contracts, supplies and other services agreed between you as the customer and Stonecraft.
The Site may be used only for lawful purposes and is available only for your personal, non-commercial use. Such use shall be limited to viewing the Site, purchasing products, providing information to the Site, and downloading product information for your personal review. You are responsible for your own communications, including the transmission, posting, and uploading of information and are responsible for the consequences of such communications to the Site.
2. APPLICATION AND ENFORCEABILITY OF THE TERMS AND CONDITIONS (“T&Cs”)
These T&Cs lay down all of the terms and conditions under which the Stonecraft shall sell the Products that are offered for sale to clients on the Website. They therefore apply to any order for Products placed by a client on the Website.
The clients hereby declare that they have read and accepted these T&Cs prior to placing their order.
A client’s confirmation of their order shall therefore be tantamount to acceptance of these T&Cs. These T&Cs are updated regularly; The T&Cs that are applicable shall be those that are in force on the Website on the date on which the order is placed.
2. ORDERING PRODUCTS ON THE WEBSITE
To place an order, clients should select the Products that they wish to buy; they may access their shopping basket, containing the summary of their order, at any point in time, before confirming it. For any new order, clients should input their delivery information and their delivery mode.
After having keyed in their delivery information and chosen their preferred delivery mode, clients must then proceed to pay for the Products in their shopping basket using one of the methods of payment proposed on the Website. A clear and legible payment statement shall be displayed in the order confirmation screen in order to ensure that clients can clearly see the payment required for their order.
Stonecraft shall send an order confirmation e-mail to the client, setting out the data of the summary of their order. The sending of this confirmation e-mail shall result in the formation of the contract of sale between Stonecraft and the client.
3. PRICES AND TERMS OF PAYMENT OF THE ORDER
The prices shall be displayed on the Website as part of the descriptions of the Products, in euros, including VAT.
The sum total due shall be mentioned in the order summary, before the client is asked to accept these T&Cs, confirm their order, input and confirm their delivery address and their billing address if different, and proceed to making payment.
Orders placed by clients for Products on the Website shall be payable in euros. The entire payment must be made as part of and by one of the offered options of the ordering process.
The Website uses a security system provided by our service provider specialising in secure online payments. This system guarantees the total confidentiality of the client’s banking information. The payment transaction between the client and the secure payment system is entirely encrypted and protected.
The client hereby guarantees to Stonecraft that they have the requisite authorisation to use the chosen payment method to place their order.
Stonecraft shall be entitled to suspend or to cancel the fulfilment and/or delivery of an order, whatever its nature and its stage of fulfilment, in case of a failure to pay or in case of partial non-payment of any sum of money that the client owes to Stonecraft, in case of a payment default, or in case of fraud or attempted fraud in the use of the Website and the payment of an order.
- AVAILABILITY AND DELIVERY
- Availability of the Products
The availability of the Products is displayed at the time of placing an order.
Our promise is that our products are unique and delivered from stock, so you will get the exact product as displayed on our website.
On request we also produce according to customer specification for which a lead time will be agreed case by case.
- Delivery of the Products
The countries to which Products can be delivered shall be listed on the Website upon the order being placed. Outside these delivery destinations, Stonecraft shall be entitled to reject an order or to only accept it after estimating the carriage costs that will be incurred by this delivery.
The delivery costs and restrictions shall be stated during the ordering process. Deliveries shall be made as stated during the ordering process. It is our purpose to make you happy with our unique products and our service. Therefore in general and under normal delivery circumstances we use Full Service Delivery to the place our product in your house where our unique product will come to your full appreciation. It will be unpacked and packaging material will be collected. In case assembly is needed, this is included as well.
In case of late delivery due to unforeseeable circumstances, the client should contact us to find out the additional timescale needed for delivery.
Clients must however ensure that the delivery information they provide to Stonecraftis and remains correct until the Products ordered have been received in full. The clients therefore undertake to inform Stonecraft about any change in their delivery address and contact details that occur between the placing of the order and the delivery by immediately sending an e-mail to the e-mail address of Stonecraft. Failing this, Stonecraft shall not be liable for delivery delays or errors.
Stonecraft hereby disclaims liability should the failure to receive the Products or their late delivery be due to circumstances of force majeure as defined by the applicable law and court precedents.
Acceptance of the Products
Clients should check the content of the delivery upon receipt of their order. It is up to the client to check, prior to signing the delivery note, that the Products are all delivered and are in good condition and that they have not suffered any damage during transportation. The checking of the state of the Products shall be deemed to have been performed and approved by the client once the delivery note shall have been signed.
In case of a non-compliant delivery, clients should contact Stonecraft as soon as possible, and in any event no later than 3 days following the delivery, to agree on a refund or a replacement.
Should the wrong Product or a damaged or defective Product be delivered, the client must raise clear and precise reservations on the delivery note. In case of delivery of a Product that is damaged during transportation and not flagged up on the delivery note, Stonecraft shall be entitled to refuse any claim or request for reimbursement within the limits permitted by the applicable law.
5. THE CLIENT’S OBLIGATIONS
The client undertakes to comply with the terms of these T&Cs.
The client undertakes to use the Website in a way that complies with the instructions of the Stonecraft.
Clients hereby acknowledge and agree that they must only use the Website for personal purposes, in keeping with these T&Cs. In this respect, the clients undertake to refrain from:
- using the Website in an illegal way, for any illegal purpose or in any way that is incompatible with these T&Cs;
- selling, copying, reproducing, renting, lending, distributing, transferring or granting a sublicense over all or part of the content of the Website or from decompiling, extracting, disassembling, modifying, displaying in a legible form, attempting to uncover any source code or using any software application that activates or incorporates all or part of the Website;
- attempting to obtain unauthorised access to the computer systems of the Website or engaging in any activity that disrupts, reduces the quality, interferes with the performances or damages the functionalities of the Website;
- using the Website for wrongful purposes by deliberately introducing viruses or other malicious programs into it and trying to access the Website in an unauthorised manner;
- infringing the intellectual property rights of Stonecraft and/or reselling or trying to resell the Products to third parties;
- denigrating the Website and/or the Products and Stonecraft on social networks and any other means of communication.
6. WITHDRAWAL RIGHT
Clients shall have 14 calendar days following receipt of the Product they shall have ordered on the Website to exercise their right to withdraw from the order, without having to provide a valid reason nor pay any penalty.
In order to exercise their right to withdraw, clients must notify their decision to withdraw from the sale by way of an unambiguous declaration, without the need to provide any justification. clients may disclose their decision to withdraw from the sale to Stonecraft by informing us by mail to info@stonecraftamsterdam.com
Upon receipt of your withdrawal, we will organise soonest collection of our product at client’s expense.
Clients must return the Product(s) in the same state as that in which they received them, with all the elements of packaging.
Should a client withdraw from the sale, Stonecraft shall refund them for those Products over which the client shall have exercised their right to withdraw using the same method of payment as that which was used for the initial transaction, unless the client expressly requests a different method of payment. The client shall not incur any costs in connection with this refund. The refund shall be sent as soon as possible, and in any event within 14 days following receipt of the Products by the supplier in good order and perfect condition.
Clients are hereby informed that their payment may only be partly refunded, or not refunded at all, in case of damage to the Product(s) that are sent back pursuant to the client’s exercising of their right to withdraw as a result of handling by the client over and above what is necessary to determine the nature, the characteristics and the proper operation of the Products.
Clients are also hereby informed that the right to withdraw shall not apply to any bespoke Products that are produced on the basis of the client’s specifications.
- LIABILITY
Stonecraft implements all the measures needed to ensure that the client receives quality Products under optimal conditions. It hereby disclaims liability for any damage that might be due either to the fault of the client, or to force majeure, or to unforeseeable acts committed by parties that are external to the contract and that are impossible to overcome.
Although Stonecraft does not provide any commercial warranty over its Products, the client is advised to read and comply with the usage and maintenance instructions of the Products that are available on our Website, or elsewhere. Stonecraft hereby disclaims liability and shall not be bound by any obligation under any applicable statutory warranty if the defect or damage affecting the client’s Product is linked to faulty maintenance of the Product by the client.
The Website may contain links to other Websites that are not published or controlled by Stonecraft, which hereby disclaims liability for the operation, the content or any element present on or obtained through these Websites.
Prior to any use of the Website, clients must ensure that they have appropriate computer and telecommunications resources to enable them to use the Website and order the Products of the Website, and that their browser enables them to gain secure access to the Website. clients must also ensure that the configuration of their computer hardware is up-to-date and does not contain any viruses.
- PERSONAL DATA
The use of the Website and the ordering of Products shall give rise to the gathering and the processing of the personal data of the users of the Website and the clients by Stonecraft.
These data gathering and processing operations shall be performed in accordance with Stonecraft’s privacy policy which can be viewed on the Website.
9. INTELECTUAL PROPERTY
All the elements of this Website and the Website itself are protected by copyright, trademark law, the rules of law applicable to drawings and models and/or all other applicable intellectual property rights. These elements are the exclusive property of Stonecraft. All these rights are reserved for the world as a whole.
The name and the trademark of Stonecraft, the logos, drawings and models, stylised letters, figurative trademarks, and all the signs represented on this Website are and shall remain the exclusive property of Stonecraft.
No title nor any right over any element or software shall be obtained by downloading or copying elements of this Website. It is strictly prohibited for clients to reproduce (save for their strictly personal and non-commercial use), publish, disseminate, transmit, distribute, show, remove, delete, add to this Website and to the software elements and applications that it contains, modify them or perform any work using them as a basis, or sell or take part in the sale of any elements of this Website or any software application linked to same.
The client shall be barred from using Stonecraft names, trademarks and distinctive signs belonging to Stonecraft, save with the prior, express agreement of Stonecraft.
10. APPLICABLE LAW AND SETTLEMENT OF DISPUTE
Any dispute relating in any way to these Terms, your visit to the Site, or to any purchase, return or other transaction with StoneCraft shall be governed in all respects by the law of the Netherlands and shall be brought exclusively before the court in Amsterdam, the Netherlands.
Should a dispute arise over the interpretation and/or the performance of these T&Cs or in connection with these T&Cs themselves, the client may opt to submit this dispute jointly with Stonecraft to contractual mediation or to any other alternative mode of settlement of disputes.